NOVA Daily Goods

Payment Policy

Payment Policy

Overview

Nova accepts secure online payments for all orders placed through our website. Payment must be authorised before an order is processed, packed, or dispatched. We are dedicated to offering a safe and dependable checkout experience for every customer.

As a contemporary online grocery store providing fresh food, beverages, snacks, daily essentials, personal care items, and home cleaning products, we ensure that every payment transaction is managed with the highest standards of security and regulatory compliance.

Accepted Payment Methods

We accept the following Credit and Debit Card payment options through our secure checkout:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover (where available)

Payment is taken at the time the order is placed. We do not apply any additional charges for using any of the payment methods listed above.

Authorisation and Verification

When you place an order, your payment provider may authorise, hold, review, or decline the transaction. This is a standard security practice designed to protect both you and Nova against fraudulent activity.

We may request further verification or cancel an order if the payment appears:

  • Unauthorised or suspicious
  • Incomplete or inconsistent with the billing information provided
  • Flagged by our fraud-detection systems
  • High-risk under payment network guidelines

In line with UK regulations, we comply with Strong Customer Authentication (SCA) requirements for online transactions. Your bank or card issuer may prompt you to complete additional verification steps—such as a one-time passcode or biometric confirmation—during the checkout process.

Billing Information

Customers are required to provide accurate and complete billing details, contact information, and payment data when placing an order. Orders may be delayed or cancelled if:

  • The billing address cannot be verified
  • Cardholder details do not match the payment method
  • Payment status cannot be confirmed with the issuing bank

To avoid unnecessary hold-ups, we recommend ensuring that your billing address matches the one registered with your card issuer.

Payment Security

At Nova, we take payment security extremely seriously. All payment information is processed through secure payment gateways and our checkout infrastructure. We do not store full card numbers or sensitive payment credentials on our internal systems.

To help protect yourself, we advise that you:

  • Keep your account passwords and card details private
  • Never share checkout information with third parties
  • Regularly review your statements for any unauthorised activity and report it to your bank immediately

All transactions are encrypted using industry-standard Secure Sockets Layer (SSL) technology to safeguard your personal and financial information.

Failed or Declined Payments

If a payment is declined, expired, reversed, disputed, or otherwise not completed, your order may not proceed. In such cases, we will not charge your card, and we will inform you of the issue.

If your payment is declined, please:

  • Contact your bank or card issuer for details on the decline, authorisation holds, currency conversion, or card restrictions
  • Ensure that sufficient funds are available
  • Confirm that your card supports online transactions and has not expired

You may also try an alternative payment method or reach out to us for assistance.

Refunds to Original Payment Method

Approved refunds will be credited back to the original payment method used at checkout, in line with our Refund Policy. Refund processing times vary depending on your payment provider, bank, card network, and financial institution. Please allow 5–10 business days for the refund to appear on your statement, subject to your issuer's processing schedule.

Under UK law (Consumer Rights Act 2015 and Consumer Contracts Regulations 2013), if you are entitled to a refund, we will process it without undue delay and, in any case, within 14 days of confirming your entitlement.

Gift Cards and Vouchers

Nova may offer gift cards or promotional vouchers from time to time. These are subject to separate terms and conditions, which will be provided at the time of purchase or redemption. Gift cards are generally non-refundable and cannot be exchanged for cash unless required by applicable law.

Contact for Policy Questions

If you have any questions about this policy or an order, please get in touch using the details below. For order-related queries, please include your order number so we can assist you more quickly.

  • Website: nova-1.shop
  • Email: support@nova-1.shop
  • Mailing Address: Flat 3, 14 Florence Road, London, W5 3TX, United Kingdom
  • Phone: +44 7719 710945